Garador garage doors are manufactured to the highest quality standards
and leave our factory only after rigorous quality testing. However,
if you should have grounds for complaint, this section tells
you what our door warranty offers, and how to go about making
your claim.
In the unlikely event of a warranty claim becoming necessary,
please contact the dealer or distributor who originally supplied
your garage door. Your dealer should then
supply details of the claim, together with a copy of the
warranty card provided with the door and proof of purchase to
the Warranty Department at Garador Ltd.
To enable your claim under warranty to be processed as quickly
as possible, you should provide the following details:
1 Your name, address and telephone number
2 Original invoice with date of purchase
3 Product description/door type and product number
4 Description of defect
An assessment of the claim will then be made. This may require
Garador to inspect the product in-situ. In the event that
there is no legitimate warranty claim under the
terms specified herein, you may be liable for the costs of
the inspection visit. We strongly recommend that you take
note of the care and usage instructions displayed on
the stickers on the back of your garage door, and on the
page opposite, and that you follow these instructions throughout.
Garador installers:
Garador Ltd. has a nationwide network
of recommended installers who will be able to offer you a
regular maintenance service on
your garage door. Please call us on 0800 706670 or refer
to the Garador website for further details of your nearest
installer.
Garador Garage Door Warranty
Warranty Period The purchaser is granted a warranty covering
the safe and reliable function of the Garador garage door
for a period of 10 years
from the date of purchase.The warranty period for replacement
parts is 6 months or to the end of the current warranty period,
whichever is longer.
In the case of foil-coated timber-effect doors, a warranty
of 5 years is granted, for timber and GRP doors a warranty
of 2 years is granted
on the door panels alone under the terms and conditions specified
herein. The door mechanism and steel frame (if applicable)
is
covered by the 10 year warranty period.
Requirements:
Warranty claims are only applicable in the country
where the garage door was purchased. The product must have
been purchased
through our authorised distribution channels. The warranty
only covers damage to the contract object. The fully completed
warranty
card together with the receipt of purchase correspondingly
dated substantiates your right to claim under the warranty.
Performance:
During the warranty period we undertake to rectify
any and all defects to the Garador product which can be proved
to be attributed
to a material or manufacturing fault. We pledge at our discretion
either to exchange the defective merchandise for faultless
merchandise, repair it or allow a reduction in price. We
do not accept costs for dismantling and installation nor
for carriage.
Replaced parts become our property.
The warranty does not cover damage caused through:
•normal wear and tear
• improper installation
• negligent care and maintenance
• improper initial and subsequent operation
• negligent or wanton destruction
• external influences such as fire, water, salts, alkaline
solutions, acids, abnormal environmental influences
• mechanical damage through improper transport and fitting
• priming and other surface protection treatments
• incorrect or too late applied surface protection treatments
• repair by non-qualified persons
• using non-Garador parts without the approval of the manufacturer
• remove of the product number or making it unidentifiable
Electric Operator Warranty:
A separate 5 year warranty is
granted on our electric operators. This includes operator
mechanics, motor and motor control systems.
A 2 year warranty is granted on radio equipment, accessories
and system controls. There is no warranty on consumables
(e. g. fuses,
batteries, bulbs etc.). For further details please contact
us on 0800 706670, or through our website on www.garador.co.uk |
