TERMS & CONDITIONS
1. MAKING A PURCHASE
Making a purchase could not be easier, firstly select a door, call us with your dimensions & any other requirements. We will then provide you with a quotation for your perusal. Then should you wish to go ahead the quotation form also doubles up as an order form which you simply fill in, sign & return to us. All we then need is your payment details.
We accept cheque, credit & debit card payment. You may send your credit card information via phone, fax or email. However please note should your chosen payment method be via cheque, this will delay delivery as we require full & cleared funds before we place any orders with manufacturers
2. SHIPPING AND HANDLING
Delivery Schedule – (upon receiving full & cleared funds)
Garage door spares -We deliver your order within a 3 -7 working days, providing all items are in stock.
Garage door motors - We will endeavor to send your order to you in 3-7 working days, providing all items are in stock.
Garage doors - These items are delivered direct from the manufacturer on the manufacturers transport and can take between 2 – 3 weeks for standard doors and up to 8 weeks for purpose made doors dependent on style of door as all doors are made to order. All styles of doors are available for delivery to mainland UK addresses.
Spare parts and motors are sent via carrier service & must be signed for, should we be unable to deliver due to no one being available to sign for the package/s there will be a minimum charge of £10.50 to re-deliver.
All methods require a signature from the householder, the person accepting the delivery must be over the age of 18 and have the express permission to check and sign for the goods on behalf of the purchaser.
On delivery all goods must be inspected and any faults noted on the paperwork.The goods must remain unfitted and the sales team notified immediately should there be any faults found.
We only offer a kerb side / driveway delivery service and we will not place doors in your garage or carry doors to any other location. You must have the means to move doors after they are unloaded. We take the health and safety of our employees very seriously and they will not do anything whatsoever that may lead to an injury to themselves or others.
We offer a delivery service based on one driver and so all doors will
require an able bodied person to assist in the unloading. In the
event of a failed garage door delivery this will result in a further
charge of £75.00 to re deliver.
3. ORDERS
All orders are taken on a supply only basis, it is the sole responsibility of the customer to ensure the product size, style, colour and lifting gear are correct.Our sales team are available as a guide only and the telephone service we provide does not negate the responsibility of our customers to fully investigate the technical aspects of each order. Please refer to the manufacturer’s website / brochure for technical guidance.
The return of incorrectly ordered standard products will incur a re-stocking charge of 20% of the invoice total on the proviso that the product, including the packaging is intact and undamaged. The customer will also be responsible for getting the product delivered back to our premises.
Incorrectly ordered roller doors are non returnable.
Purpose made doors that are non standard items have a re-stocking fee of 50% of the invoice value if cancelled or returned for any reason whatsoever.
Each product has in its description the address of the manufacturers web site to gather information, this will help to ensure the correct door size and style is selected, we strongly advise you familiarize yourself with the door you are selecting and the clearances required for your purchase to work correctly. Once you un wrap your purchase it is non returnable.
We will not re stock or accept for return any door not in its original packaging or a door that you have attempted to install and failed for any reason whatsoever.
4. COSTING
For orders made from the UK or the European Union, 20% VAT is included in the advertised price.
Advertised prices are adjusted daily to ensure our customers always receive the lowest possible price.
5. GUARANTEE
To claim under the terms of any warranty the customer will need to notify our sales team of the manufacturing fault in writing and must include the original invoice or order number.
The respective manufacturer will make arrangements to inspect the product and either repair or replace the item. Replacements will be granted on a supply only basis and is at the discretion of the manufacturer.
Terms and conditions of all manufacturers’ warranties are available on request.
All products supplied must be fitted and maintained in accordance with the individual manufacturers guidelines. In addition any warranty supplied may become void if any product is not handled, stored, painted, maintained or preserved in accordance with instructions supplied.
6. OWNERSHIP
All goods supplied remain the property of Total Supplies until paid for in full.
7. LIABILITY
Total Supplies can not be responsible for any injury or loss of any kind to any property or persons arising from the use of any goods or in connection with the installation of any goods.
8. PRIVACY
[Total Supplies] does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
9. LAW
All parties submit to the sole jurisdiction of the English Courts.